Reference

Terms Conditions That Govern Your zk988 Account

These Terms & Conditions set out the rules between you and zk988 whenever you access or use our platform. They cover how your account works, how deposits and withdrawals are processed through DANA, OVO, and GoPay, and what we each agree to.

Account RulesPayment TermsUser RightsWithdrawal ConditionsEligibility
zk988 Terms Conditions That Govern Your zk988 Account
POLICY CONTACT PATHS

How to Reach Us About These Terms

If anything in these Terms & Conditions is unclear or you need to exercise a right described here, reach out through one of the channels below. We handle policy queries the same way we handle account support — directly and without unnecessary delays. Keep your registered username or e-wallet reference handy so we can locate your record quickly.

Team online

Live Chat

Open live chat from any page on zk988. A support agent can walk you through specific clauses, explain how a term applies to your DANA or OVO deposit, or help you file a formal dispute if needed.

Email Support

Send a message to our support email for written queries. Useful when you want a documented response — for example, requesting a copy of the terms that applied at the time you opened your account.

Account Settings

Inside your account dashboard you can review active agreements, check withdrawal conditions tied to your GoPay transactions, and submit a closure or data request without contacting an agent first.

HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Rights Under These Terms

Our terms address more than gameplay rules. They also explain how we store your data, what cookies we use, and how your account stays secure. Below are six areas that matter most when you think about privacy and control. Each one ties directly to a clause in the full agreement above, so you know exactly which section to reference if you raise a question with our team.

Data Collection

We collect the information you provide at registration — name, email, phone number — plus transaction records from DANA, OVO, or GoPay. We do not sell this data to third parties.

Cookie Usage

zk988 uses functional cookies to keep you logged in and analytics cookies to understand how pages perform.

Account Security

Your password and any OTP sent to your registered phone are your responsibility. If you suspect unauthorized access, lock your account through settings immediately and contact support. We verify identity before processing any sensitive change.

Data Retention

We retain account records for as long as required by applicable regulations in eligible regions. Once you close your account, personal data is anonymized after the mandated retention window expires, unless a dispute is still open.

Right to Access

You may request a copy of the personal data we hold about you. Submit the request via email or account settings.

Right to Correction

If any personal detail on file is outdated or incorrect — wrong phone number linked to your GoPay, for instance — you can update it in account settings or ask support to correct it after identity verification.

Common Questions About Our Terms & Conditions

Below are questions we receive often from account holders who want clarity on specific clauses. Each answer points you to the relevant part of the agreement or explains the practical outcome so you can make informed decisions about your account.

Yes. Regardless of which e-wallet you use, the same set of terms governs your deposit, including processing rules, minimum thresholds, and how disputes are handled between you and zk988.

We post updates on the platform and may notify you via email or in-app message. Continuing to use your account after a posted change counts as acceptance. If you disagree, close your account and withdraw your balance.

Funds confirmed as legitimately deposited remain yours. After review, if no fraud is found, we release remaining balance to the e-wallet on record. Fraudulent funds may be withheld pending further investigation.

Go to account settings and select the closure option, or contact support. Any pending withdrawal via GoPay, OVO, or DANA must complete first. Once closed, you lose access to transaction history after the retention period ends.

You must meet the minimum age set by laws in your region. Access depends on local law and eligible regions — we do not verify physical location beyond what e-wallet KYC provides during registration.

You can request access, correction, or deletion of personal data we hold. Submit a request through email or your account dashboard. We process these within the timeframe outlined in the data-handling section of these terms.

Raise the issue with support first. If unresolved, escalate through the formal complaint process described in the agreement. We aim to settle disputes internally before any external step becomes necessary.

Yes. Each promotion carries its own conditions — wagering requirements, validity windows, eligible games. Those supplementary terms are linked on the promo page and sit alongside this main agreement without replacing it.

Security of your e-wallet app and credentials is your responsibility under these terms. We secure our platform side, but cannot control third-party wallet access. Report suspected fraud to both your wallet provider and our support immediately.

The complete text is available in your account settings under the legal documents section. You can also request a PDF copy through support if you prefer an offline version for your records.