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How We Handle Your Personal Information

We keep your account data private and handle it with the same care we bring to processing your DANA, OVO and GoPay transactions.

Account Data ProtectionE-Wallet PrivacyTransparent RetentionCookie DisclosureYour Rights
zk988 How We Handle Your Personal Information
PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have a question about how your information is used, or you want to make a data request, reach out through any of the channels below. Our team handles privacy queries with priority so you are never left waiting for clarity on something this important.

Live Chat Open the chat widget from any page on zk988 and select the privacy category. An agent will confirm your identity via your registered phone number before discussing any account-level data details with you.
Email Request Send your data inquiry to our support email with the subject line 'Privacy Request' and include your registered username. We acknowledge every email within one business day and aim to resolve requests promptly.
Account Settings Inside your account dashboard you can review the personal details we hold, update your contact information, and toggle marketing communication preferences without needing to contact support at all.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Privacy is not a checkbox for us — it shapes how we build every feature that touches your account. From encrypted storage to strict internal access rules, here is what we actually do with the data you trust us with.

Encrypted Storage

All personal and financial data sits on servers protected by SSL encryption in transit and AES encryption at rest. Even internal database queries are logged and audited so no single staff member can browse records freely.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages load on your device. No advertising tracking cookies from third parties are placed. You can clear cookies from your browser at any time.

Account Security Layers

Your login is protected by OTP verification sent to your registered phone number. If we detect a new device or unusual location accessing your account, we pause the session and send an alert before granting access.

Data Retention Period

We retain personal data only as long as your account is active or as required by applicable regulations. Once you request deletion and verification is complete, we remove identifiable records from our active systems.

Third-Party Sharing

Your data is shared only with payment processors like DANA, OVO and GoPay to complete transactions you initiate. We never pass personal information to unrelated marketing companies or data brokers.

Requesting Changes

You can ask us to correct inaccurate data, export a copy of your records, or delete your account entirely. Submit the request via live chat or email and we process it after verifying your identity through your registered details.

Common Questions About Your Data Rights

Below are answers to the questions our support team hears most often about data collection, storage and your ability to control what we keep. If your question is not listed here, reach us through live chat or email.

We collect your name, email address, phone number and date of birth during sign-up. This lets us verify your identity, send transaction confirmations and comply with account-security requirements in eligible regions.

No. When you deposit via DANA, OVO or GoPay we receive only a transaction reference and the amount. Your wallet PIN and full payment credentials remain with the e-wallet provider and are never stored on our servers.

Send a message through live chat or email with the subject 'Data Export Request' and include your registered username. After identity verification we compile your records and deliver them in a standard readable format.

Yes. Submit a deletion request through our support channels. Once we verify your identity we remove identifiable records from active systems, though some transaction logs may be retained where local regulations require it.

We use session cookies to maintain your login state and first-party analytics cookies to measure page performance. We do not place third-party advertising trackers. You can clear or block cookies in your browser settings.

Only staff with a verified operational need — such as support agents handling your ticket or verification officers confirming your identity — can view personal records. Access is logged and reviewed regularly.

We do not sell, rent or trade your personal information to external companies for their marketing purposes. Data is shared only with payment processors to complete deposits and withdrawals you initiate.

After account closure and a successful deletion request, identifiable data is removed from active systems. Certain anonymised transaction records may be retained as required by applicable local regulations.

We post updates on this page with a revised effective date. For material changes that affect how your data is used, we also send a notification to your registered email address before the change takes effect.

Availability of certain features and your specific data rights depend on local law and eligible regions. Where local regulation grants additional rights such as portability or erasure, we honour those for qualifying accounts.